Privacy Policy for Vanagon Skylights

At Vanagon Skylights, we are committed to protecting your privacy while providing high-quality Vanagon parts from our family-run business in Gibsons, BC, Canada. This policy explains how we collect, use, and share your information when you visit or make a purchase from our online store.

1. Information We Collect

To fulfill your orders for items like OEM skylights and hardware kits we collect specific personal information. This includes:

  • Order Details: Name, billing address, and payment information required to process your purchase.
  • Shipping Information: Your shipping address and phone number to facilitate worldwide delivery via Canada Post.
  • Communication Data: Your email address, which is used for customer support and to send Delivery Updates with unique tracking numbers.

2. How We Use Your Information

We use your data to provide a “seamless cross-channel shopping experience” and ensure the expert manufacturing of your parts meets your needs. Specifically, we use your info to:

  • Process Transactions: Manage orders, subscriptions, and apply applicable taxes or the 35% US tariff at the point of purchase.
  • Facilitate Shipping: Generate shipping labels and provide real-time tracking and expected delivery dates.
  • Verify Accuracy: Utilize tools like AddressComplete to ensure international shipping addresses are accurate and to reduce delivery errors.

3. Sharing Your Information with Third Parties

We share your information with trusted partners only as necessary to operate our store:

  • SureCart: Our commerce platform handles the core data required to manage products, checkouts, and customer dashboards.
  • Canada Post: We share your shipping details with Canada Post to prepare manifests and process shipments to Canadian, US, and international destinations.
  • Regulatory & Customs Authorities: For shipments to the USA, we may be required to provide full product descriptions and photos of the product to the postmaster to prepay tariffs via specific apps as mandated by new guidelines.

4. Data Security and International Transfers

Your data may be processed through the SureCart REST API or PHP models to ensure secure and efficient data manipulation. As a Canadian company selling worldwide, your information will be transferred across borders to facilitate international delivery. We stand behind our products 100% and treat your personal data with the same level of care we give to our OEM moulds.

5. Your Rights

You have the right to access the personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you have an account, you can manage some of this data through your Customer Dashboard.

6. Contact Us

For more information about our privacy practices, or if you have questions, please contact Trevor or Cheri: